Last Updated: 18-August-2025
At Fresh Connect, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our online marketplace.
Information We Collect
We may collect:
- Account Information: Name, email address, password, phone number, shipping/billing addresses.
- Transaction Data: Order details, payment method, shipping preferences.
- Seller Data: Farm/business name, licenses, product listings, fulfillment records.
- Usage Data: IP address, browser type, activity logs, and cookies.
- Communications: Messages between Buyers and Sellers via our platform.
How We Use Your Information
We use your information to:
- Facilitate transactions and deliveries.
- Process payments and send receipts.
- Support dispute resolution.
- Enforce our Terms & Conditions.
- Improve platform performance and user experience.
- Comply with legal obligations.
Sharing Your Information
We may share:
- With Sellers or Buyers as necessary to complete a transaction.
- With payment processors, shipping providers, and service vendors.
- If required by law or to enforce our policies.
- In connection with a merger, sale, or business transfer.
We never sell your personal information to third parties.
Data Retention
We keep your information as long as needed for legal, tax, and operational purposes.
Your Rights
Depending on your jurisdiction, you may have rights to:
- Access, correct, or delete your personal data.
- Request restrictions on processing.
- Opt-out of marketing communications.
Security
We use encryption, secure servers, and access controls to protect your information, but no system is 100% secure.